Viewing a subscription

View a member in WordPress

1. Log in as an administrator.
2. Go to https://ohs.org.uk/wp-admin/users.php?role=rk_member.
3. Search for the member.
4. Hover over their username and click Edit.

Do not edit anything here

These fields are for viewing only. Changing them will put WordPress and Stripe out of sync.

Everything editable here should be changed by the member themselves via the members dashboard:

• Password
• Mailing address
• Billing information
• Company name
• First name and surname
• Subscription (including cancellation)

If a member asks you to change any of these, please point them to the self-service FAQs.

View a member in Stripe

1. Log in to Stripe.
2. Click Subscriptions in the left sidebar.
3. Search for the subscriber.

Do not edit anything here either

This is for viewing only. The only fields you should ever edit in Stripe are in the Meta data area (for Gift Aid updates — see How to update Gift Aid status).

Fields that look editable but should never be touched

Caution

Some fields in a user’s WordPress profile are generated automatically. Do not edit them.

Members imported during the initial bulk import have additional fields that must also never be edited manually.

These fields are only used by website administrators when adding honorary or offline-paying members (see Add an honorary (free) member).

See exactly what a member sees (debugging)

If a member reports a problem with their dashboard, you can view it through their account:

1. Log in as an administrator.
2. Go to Users > All Users.
3. Search for the member.
4. Hover over their name and click Switch to.
5. On the home page, click Member’s area in the top left.
6. When finished, click Switch to [Your Name] in the bottom left.

Caution

Use this feature carefully. It is powerful and affects real members’ subscriptions.