Gift Aid

How Gift Aid information is captured

Gift Aid eligibility is captured at registration as a simple yes/no (checkbox):

• Checked — eligible for Gift Aid.
• Unchecked — not eligible.

Once a member declares eligibility, they are assumed eligible for all future purchases unless they tell you otherwise. There is currently no self-service way for members to change this themselves.

View Gift Aid status in Stripe

1. Log in to Stripe and click Customers.
2. Click Edit columns above the customer grid.
3. Ensure Gift aid is selected.

Customers with checked in the gift_aid column have declared eligibility. A blank value means no declaration has been made.

You can also view Gift Aid status on an individual customer profile under Meta Data.

How to update Gift Aid status

If a member tells you their status has changed:

1. Open their customer profile in Stripe.
2. Scroll to Meta Data.
3. Click the pencil icon to edit.
4. Remove or update the gift_aid = checked field.

Recommendation

Consider updating the OHS terms and conditions to explain that members must tell you if their Gift Aid status changes.

For reporting and monitoring Gift Aid and spending per eligible customer, look at Stripe’s Reporting area or contact Stripe support.