Changing member details

How to change a member’s email address

A member’s email address must be updated in both WordPress and Stripe to keep everything in sync.

Before you start

• The request must be in writing — do not make changes based on a phone call.
• Verify the member’s identity by asking for the last 4 digits of their payment card, their billing postcode, or the last 4 digits of their bank account (if paying by direct debit).
• Make sure you are logged in to both WordPress admin and the Stripe Dashboard before you begin.

Update in WordPress

1. Find the member

   In WordPress admin, go to Users > All Users and search for the member’s current email address.

2. Open their profile

   Hover over their name and click Edit.

3. Change the email address

   Scroll to the Email field, replace the existing address with the new one, and double-check for typos.

4. Save

   Scroll to the bottom of the page and click Update User.

Update in Stripe

1. Find the customer

   In the Stripe Dashboard, search for the member’s current email address. Open their customer profile — not a subscription or individual payment.

2. Edit their details

   Click the pencil icon in the Details panel on the right-hand side.

   

3. Change the email address

   Replace the existing address with the new one and double-check for typos.

4. Save

   Click Update customer.

---

Disconnect a child account from a group

Use this process when a member needs to be removed from a group and their account converted back to an individual membership.

1. Go to the member’s profile

   In WordPress admin, go to Users > Members and locate the child member. Click Edit.

   

2. Clear the membership tier

   Scroll to the Membership Tier field and change the value from group-member to none (all lowercase).

   

3. Clear the group leader

   Scroll to the Group leader field and remove the value, leaving it blank.

   

4. Save

   Scroll to the bottom and click Update.